Limited Warranty
Digital Security Controls Ltd. warrants the original purchaser that for a
period of twelve months from the date of purchase, the product shall be
free of defects in materials and workmanship under normal use. During
the warranty period, Digital Security Controls Ltd. shall, at its option,
repair or replace any defective product upon return of the product to its
factory, at no charge for labour and materials. Any replacement and/or
repaired parts are warranted for the remainder of the original warranty
or ninety (90) days, whichever is longer. The original purchaser must
promptly notify Digital Security Controls Ltd. in writing that there is
defect in material or workmanship, such written notice to be received in
all events prior to expiration of the warranty period. There is absolutely
no warranty on software and all software products are sold as a user
license under the terms of the software license agreement included with
the product. The Customer assumes all responsibility for the proper
selection, installation, operation and maintenance of any products pur-
chased from DSC. Custom products are only warranted to the extent
that they do not function upon delivery. In such cases, DSC can replace
or credit at its option.
International Warranty
The warranty for international customers is the same as for any cus-
tomer within Canada and the United States, with the exception that
Digital Security Controls Ltd. shall not be responsible for any customs
fees, taxes, or VAT that may be due.
Warranty Procedure
To obtain service under this warranty, please return the item(s) in ques-
tion to the point of purchase. All authorized distributors and dealers
have a warranty program. Anyone returning goods to Digital Security
Controls Ltd. must first obtain an authorization number. Digital Secu-
rity Controls Ltd. will not accept any shipment whatsoever for which
prior authorization has not been obtained.
Conditions to Void Warranty
This warranty applies only to defects in parts and workmanship relating
to normal use. It does not cover:
• damage incurred in shipping or handling;
• damage caused by disaster such as fire, flood, wind, earthquake or
lightning;
• damage due to causes beyond the control of Digital Security Con-
trols Ltd. such as excessive voltage, mechanical shock or water
damage;
• damage caused by unauthorized attachment, alterations, modifica-
tions or foreign objects;
• damage caused by peripherals (unless such peripherals were sup-
plied by Digital Security Controls Ltd.);
• defects caused by failure to provide a suitable installation environ-
ment for the products;
• damage caused by use of the products for purposes other than those
for which it was designed;
• damage from improper maintenance;
• damage arising out of any other abuse, mishandling or improper
application of the products.
Items Not Covered by Warranty
In addition to the items which void the Warranty, the following items shall
not be covered by Warranty: (i) freight cost to the repair centre; (ii) prod-
ucts which are not identified with DSC's product label and lot number or
serial number; (iii) products disassembled or repaired in such a manner as
to adversely affect performance or prevent adequate inspection or testing
to verify any warranty claim. Access cards or tags returned for replace-
ment under warranty will be credited or replaced at DSC's option. Prod-
ucts not covered by this warranty, or otherwise out of warranty due to age,
misuse, or damage shall be evaluated, and a repair estimate shall be pro-
vided. No repair work will be performed until a valid purchase order is
received from the Customer and a Return Merchandise Authorisation
number (RMA) is issued by DSC's Customer Service.
Digital Security Controls Ltd.’s liability for failure to repair the product
under this warranty after a reasonable number of attempts will be lim-
ited to a replacement of the product, as the exclusive remedy for breach
of warranty. Under no circumstances shall Digital Security Controls
Ltd. be liable for any special, incidental, or consequential damages
based upon breach of warranty, breach of contract, negligence, strict
liability, or any other legal theory. Such damages include, but are not
limited to, loss of profits, loss of the product or any associated equip-
ment, cost of capital, cost of substitute or replacement equipment, facil-
ities or services, down time, purchaser’s time, the claims of third
parties, including customers, and injury to property. The laws of some
jurisdictions limit or do not allow the disclaimer of consequential dam-
ages. If the laws of such a jurisdiction apply to any claim by or against
DSC, the limitations and disclaimers contained here shall be to the
greatest extent permitted by law. Some states do not allow the exclu-
sion or limitation of incidental or consequential damages, so that the
above may not apply to you.
Disclaimer of Warranties
This warranty contains the entire warranty and shall be in lieu of any
and all other warranties, whether expressed or implied (including all
implied warranties of merchantability or fitness for a particular pur-
pose) and of all other obligations or liabilities on the part of Digital
Security Controls Ltd. Digital Security Controls Ltd. neither assumes
responsibility for nor authorizes any other person purporting to act on
its behalf to modify or to change this warranty, nor to assume for it any
other warranty or liability concerning this product.
This disclaimer of warranties and limited warranty are governed by the
laws of the province of Ontario, Canada.
WARNING: Digital Security Controls Ltd. recommends that the
entire system be completely tested on a regular basis. However,
despite frequent testing, and due to, but not limited to, criminal tam-
pering or electrical disruption, it is possible for this product to fail to
perform as expected.
Out of Warranty Repairs
Digital Security Controls Ltd. will at its option repair or replace out-of-
warranty products which are returned to its factory according to the fol-
lowing conditions. Anyone returning goods to Digital Security Con-
trols Ltd. must first obtain an authorization number. Digital Security
Controls Ltd. will not accept any shipment whatsoever for which prior
authorization has not been obtained.
Products which Digital Security Controls Ltd. determines to be repair-
able will be repaired and returned. A set fee which Digital Security
Controls Ltd. has predetermined and which may be revised from time
to time, will be charged for each unit repaired.
Products which Digital Security Controls Ltd. determines not to be
repairable will be replaced by the nearest equivalent product available
at that time. The current market price of the replacement product will
be charged for each replacement unit.
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